FAQs

General Information

When and where is Snow Machine Japan?

Snow Machine is taking place from February 26 – March 2, 2024.

The festival is located in the beautiful Hakuba Valley, one of the snowiest places on earth!
We will once again have three en-piste stages for you to enjoy during the day, from Tuesday to Friday. Along with our Main Arena going off for three big nights, Wednesday to Friday. The Main Arena is located about 600m from Happo village centre – only a short walk, or free shuttle from most accommodation.

What other activities are available?

Need some down time from all the shredding? There’s plenty to do in and around Hakuba to keep you busy before the main stage action.

From traditional onsens, to a visit to the local Snow Monkeys. There’s plenty to see and do!

Get in touch with our friendly team who will be able to book these, and many more in for you.

What does the festival entail?

Snow Machine Festival is four days and three nights of music, snow, après, adventure and so much memory making! Hit the fresh pow pow each morning before making your way to one of our après stages across Iwatake, Tsugaike, and Happo One. Enjoy tabletop dancing en-piste as the artists from our line up hit the DJ decks.

After that, make your way back down into town, have a traditional onsen, and freshen up before heading to our Main Arena for a night of live music in full festival mode! But the night doesn’t stop there, some of Hakuba’s hottest bars and clubs will be hosting official after parties each night! Grab yourself a wristband and bounce between the venues for a dance before you head to bed, ready to do it all again the next day!

Throughout the week, we’ll also be hosting a number of additional events that you can grab a ticket to! Stay tuned to our socials as we announce these in the coming months..

When and where is Snow Machine Japan?

Snow Machine is taking place from February 26 – March 2, 2024.

The festival is located in the beautiful Hakuba Valley, one of the snowiest places on earth!
We will once again have three en-piste stages for you to enjoy during the day, from Tuesday to Friday. Along with our Main Arena going off for three big nights, Wednesday to Friday. The Main Arena is located about 600m from Happo village centre – only a short walk, or free shuttle from most accommodation.

What does the festival entail?

Snow Machine Festival is four days and three nights of music, snow, après, adventure and so much memory making! Hit the fresh pow pow each morning before making your way to one of our après stages across Iwatake, Tsugaike, and Happo One. Enjoy tabletop dancing en-piste as the artists from our line up hit the DJ decks.

After that, make your way back down into town, have a traditional onsen, and freshen up before heading to our Main Arena for a night of live music in full festival mode! But the night doesn’t stop there, some of Hakuba’s hottest bars and clubs will be hosting official after parties each night! Grab yourself a wristband and bounce between the venues for a dance before you head to bed, ready to do it all again the next day!

Throughout the week, we’ll also be hosting a number of additional events that you can grab a ticket to! Stay tuned to our socials as we announce these in the coming months..

What other activities are available?

Need some down time from all the shredding? There’s plenty to do in and around Hakuba to keep you busy before the main stage action.

From traditional onsens, to a visit to the local Snow Monkeys. There’s plenty to see and do!

Get in touch with our friendly team who will be able to book these, and many more in for you.

Hakuba Information

How do I get to Hakuba?

There are direct flights to Tokyo from most Australian capital cities. You can fly into either Narita Airport or Haneda Airport.
From here it’s either a quick journey to Hakuba on the Shinkansen (bullet train), or for peace of mind, your travel consultant can book you into an Airport Transfer – these pick you up directly from the airport and will drop you right in the middle of Hakuba. It might take a bit longer, but it’s hassle free!

What accommodation options are available in Hakuba?

Hakuba offers a range of properties to suit every budget and preference. From traditional Tatami style rooms to fully self-contained apartments, we’ve got you covered!

Japanese Tatami style rooms are usually large rooms, with traditional Tatami floor and futon beds – meaning sleeping on the floor and no shoes allowed inside.

Western Rooms will have either twin, double or king western beds

Mixed rooms usually have Tatami flooring, with western beds.

How do I get to the ski resorts?

Depending on where you stay, and where you decide to ride each day, a lot of accommodations are either ski-in, ski-out or a short stroll from the lifts! Alternatively, there will be free shuttles that drive you to all other resorts in the Hakuba Valley. These shuttles are on loop all day.

What else is there to do in Hakuba other than ski?

With 10 different ski resorts in the Hakuba Valley there is no shortage of terrain to explore, but what makes Hakuba such a popular destination is its variety of things to do off the mountain too. Whether you’re having a rest day or the weather’s not too flash there’s something to keep you entertained – just think snow monkeys, sake tasting, snow mobiling, castles and more…

Let your consultant know if you’re interested in booking any day trips in, as they can easily do this for you! Our team will be on the ground in Hakuba all season, and know exactly what activities are available!

Do I need to be double vaccinated to attend?

Snow Machine will follow the Japan government’s COVID-19 protection framework required for events.
At the moment, Japan has removed all COVID-19 entry requirements.

How do I get from the airport to my accommodation??

Your travel consultant can easily arrange an airport shuttle transfer from either Narita or Haneda, directly to Hakuba. Most accommodations will then pick you up in Hakuba and drop you directly to your hotel. This journey might take a little bit longer, but is hassle free, door-to-door service.

Alternatively you can make your own way to Hakuba by jumping on the local train to Tokyo, then onto the Shinkansen (bullet train) to Nagano, and local train to Hakuba. If you’re a seasoned Japan traveller you’ll know this is the fastest way, but does require a few change overs and changing stations, which could be daunting for first timers travelling to Japan.

Hot tip: if you’re making your own way, and don’t want to carry your ski/board bag with you on Japanese public transport… you can ship your luggage from the airport directly to your accommodation through Black Cat services.

Where can I ski/snowboard?

Hakuba is home to world class ski resorts, with an incredible amount of annual snowfall!
Your lift pass will include access to Iwatake, Tsugaike, Goryu, Hakuba 47 and Happo One. All are well suited to all levels and abilities, from first timers to those chasing that famous Japow!

Depending on where you are staying, the resorts are either ski-in, ski-out, or a short – and free – shuttle bus ride away!

How do I get around town?

Most accommodation is within walking distance to the town centre, however if your property is a further out of town there is a free shuttle bus and plenty of taxis available.

Do I need a passport to travel to Japan?

If you are travelling from outside of Japan, yes. Hakuba is an international location and you will require a valid passport for travel. If you’re staying for less than 90 days, you don’t need to apply for a tourist visa but will receive one upon arrival.

For all current travel requirements, please visit https://www.smartraveller.gov.au/destinations/asia/japan for all up-to-date information.

What are the requirements if I am travelling from Australia?

You must follow all current Japan entry requirements as well as any new requirements which may come into effect prior to arrival, including vaccination and testing requirements. You can check and follow all departure and re-entry requirements here.

How do I get to Hakuba?

There are direct flights to Tokyo from most Australian capital cities. You can fly into either Narita Airport or Haneda Airport.
From here it’s either a quick journey to Hakuba on the Shinkansen (bullet train), or for peace of mind, your travel consultant can book you into an Airport Transfer – these pick you up directly from the airport and will drop you right in the middle of Hakuba. It might take a bit longer, but it’s hassle free!

How do I get from the airport to my accommodation??

Your travel consultant can easily arrange an airport shuttle transfer from either Narita or Haneda, directly to Hakuba. Most accommodations will then pick you up in Hakuba and drop you directly to your hotel. This journey might take a little bit longer, but is hassle free, door-to-door service.

Alternatively you can make your own way to Hakuba by jumping on the local train to Tokyo, then onto the Shinkansen (bullet train) to Nagano, and local train to Hakuba. If you’re a seasoned Japan traveller you’ll know this is the fastest way, but does require a few change overs and changing stations, which could be daunting for first timers travelling to Japan.

Hot tip: if you’re making your own way, and don’t want to carry your ski/board bag with you on Japanese public transport… you can ship your luggage from the airport directly to your accommodation through Black Cat services.

What accommodation options are available in Hakuba?

Hakuba offers a range of properties to suit every budget and preference. From traditional Tatami style rooms to fully self-contained apartments, we’ve got you covered!

Japanese Tatami style rooms are usually large rooms, with traditional Tatami floor and futon beds – meaning sleeping on the floor and no shoes allowed inside.

Western Rooms will have either twin, double or king western beds

Mixed rooms usually have Tatami flooring, with western beds.

Where can I ski/snowboard?

Hakuba is home to world class ski resorts, with an incredible amount of annual snowfall!
Your lift pass will include access to Iwatake, Tsugaike, Goryu, Hakuba 47 and Happo One. All are well suited to all levels and abilities, from first timers to those chasing that famous Japow!

Depending on where you are staying, the resorts are either ski-in, ski-out, or a short – and free – shuttle bus ride away!

How do I get to the ski resorts?

Depending on where you stay, and where you decide to ride each day, a lot of accommodations are either ski-in, ski-out or a short stroll from the lifts! Alternatively, there will be free shuttles that drive you to all other resorts in the Hakuba Valley. These shuttles are on loop all day.

How do I get around town?

Most accommodation is within walking distance to the town centre, however if your property is a further out of town there is a free shuttle bus and plenty of taxis available.

What else is there to do in Hakuba other than ski?

With 10 different ski resorts in the Hakuba Valley there is no shortage of terrain to explore, but what makes Hakuba such a popular destination is its variety of things to do off the mountain too. Whether you’re having a rest day or the weather’s not too flash there’s something to keep you entertained – just think snow monkeys, sake tasting, snow mobiling, castles and more…

Let your consultant know if you’re interested in booking any day trips in, as they can easily do this for you! Our team will be on the ground in Hakuba all season, and know exactly what activities are available!

Do I need a passport to travel to Japan?

If you are travelling from outside of Japan, yes. Hakuba is an international location and you will require a valid passport for travel. If you’re staying for less than 90 days, you don’t need to apply for a tourist visa but will receive one upon arrival.

For all current travel requirements, please visit https://www.smartraveller.gov.au/destinations/asia/japan for all up-to-date information.

Do I need to be double vaccinated to attend?

Snow Machine will follow the Japan government’s COVID-19 protection framework required for events.
At the moment, Japan has removed all COVID-19 entry requirements.

What are the requirements if I am travelling from Australia?

You must follow all current Japan entry requirements as well as any new requirements which may come into effect prior to arrival, including vaccination and testing requirements. You can check and follow all departure and re-entry requirements here.

Package Information

What is included in the packages?

This year, we have the option to select between either 5 night or 7 night packages.

5 night packages include: 5 nights accommodation at your choice of lodging (26th February – 02nd March), 4 day lift passes and entry to Snow Machine Main Arena and Après events.

7 night packages include: 7 nights accommodation at your choice of lodging (25th February – 03rd March), 4 day lift passes and entry to Snow Machine Main Arena and Après events.

Where can I purchase a package?

Packages are available to purchase on the packages page of the Snow Machine website from June 23rd (June 22nd for pre-sale signups).

Can I amend the packages to suit my needs?

All packages have been set as 5 or 7 night packages and cannot be shortened.  However you can request additional nights via the Snow Machine team once you receive your itinerary.

What payment methods are accepted?

Initial deposit can be paid with all major credit/debit cards via the website, a ticketing fee will be applied. Following instalments can be paid with credit card or bank transfer.

Can I book a package for someone else?

Yes, you can book for a group of friends online, you will need to make payment in one transaction and have your friends names and emails ready.

Can I stay in the same dorm room as my friend?

To guarantee your booking in the same room, you will need to book your packages in the one transaction. If your friend decides to join at a later stage we will do our best to accommodate your request but we can not guarantee it.

When will I receive my confirmation and itinerary?

A confirmation from our ticketing partners will be sent as soon as you make the booking, you will then receive an itinerary from us within 4 weeks.

Is breakfast included in the packages?

Breakfast is included in SOME packages, it will be clearly stated on the packages page. If it is not included it can be added for an additional cost at most properties.

Where can I view the package options?

You can view our packages on the packages page of the Snow Machine website.

How much is the deposit?

A deposit of $300pp is due on confirmation of your booking. A second instalment of $300pp is payable on Saturday 30th September 2023 and final payment is due on Thursday 30th November 2023.

Are the packages refundable?

Packages are non refundable once purchased. Please check the Terms & Conditions for the full refund policy.

Can I book a twin room for one person?

Not unless you want to pay twice the price. We have allocated certain properties with single packages allowing you your own room and package for one.

Can I transfer the package to someone else's name?

Yes, if you can no longer attend you are welcome to transfer your package to someone else, there is a $50 admin fee. All name change requests must be made no later than 40 days prior to the festival. Any deposits made will be transferred to the new person so you will have to sort finances yourselves. You will need to advise the Snow Machine team in writing and change the name on the ticket.

Do I need travel insurance?

We strongly recommend you take out travel insurance at the time of purchasing your package or ticket, to cover you for unforeseen events that arise prior to travel. For an online quote or further details click here.

If you’re planning on skiing or snowboarding, please ensure you select Snow Cover and read the PSD to make sure it is right for you.

What is included in the packages?

This year, we have the option to select between either 5 night or 7 night packages.

5 night packages include: 5 nights accommodation at your choice of lodging (26th February – 02nd March), 4 day lift passes and entry to Snow Machine Main Arena and Après events.

7 night packages include: 7 nights accommodation at your choice of lodging (25th February – 03rd March), 4 day lift passes and entry to Snow Machine Main Arena and Après events.

Is breakfast included in the packages?

Breakfast is included in SOME packages, it will be clearly stated on the packages page. If it is not included it can be added for an additional cost at most properties.

Where can I purchase a package?

Packages are available to purchase on the packages page of the Snow Machine website from June 23rd (June 22nd for pre-sale signups).

Where can I view the package options?

You can view our packages on the packages page of the Snow Machine website.

Can I amend the packages to suit my needs?

All packages have been set as 5 or 7 night packages and cannot be shortened.  However you can request additional nights via the Snow Machine team once you receive your itinerary.

How much is the deposit?

A deposit of $300pp is due on confirmation of your booking. A second instalment of $300pp is payable on Saturday 30th September 2023 and final payment is due on Thursday 30th November 2023.

What payment methods are accepted?

Initial deposit can be paid with all major credit/debit cards via the website, a ticketing fee will be applied. Following instalments can be paid with credit card or bank transfer.

Are the packages refundable?

Packages are non refundable once purchased. Please check the Terms & Conditions for the full refund policy.

Can I book a package for someone else?

Yes, you can book for a group of friends online, you will need to make payment in one transaction and have your friends names and emails ready.

Can I book a twin room for one person?

Not unless you want to pay twice the price. We have allocated certain properties with single packages allowing you your own room and package for one.

Can I stay in the same dorm room as my friend?

To guarantee your booking in the same room, you will need to book your packages in the one transaction. If your friend decides to join at a later stage we will do our best to accommodate your request but we can not guarantee it.

Can I transfer the package to someone else's name?

Yes, if you can no longer attend you are welcome to transfer your package to someone else, there is a $50 admin fee. All name change requests must be made no later than 40 days prior to the festival. Any deposits made will be transferred to the new person so you will have to sort finances yourselves. You will need to advise the Snow Machine team in writing and change the name on the ticket.

When will I receive my confirmation and itinerary?

A confirmation from our ticketing partners will be sent as soon as you make the booking, you will then receive an itinerary from us within 4 weeks.

Do I need travel insurance?

We strongly recommend you take out travel insurance at the time of purchasing your package or ticket, to cover you for unforeseen events that arise prior to travel. For an online quote or further details click here.

If you’re planning on skiing or snowboarding, please ensure you select Snow Cover and read the PSD to make sure it is right for you.

Festival Information

Can I buy a festival only ticket?

Limited festival only tickets will be released via the Snow Machine website closer to the date

Where will the festival be located?

From Tuesday to Friday, you’ll find Après stages pumping at Iwatake, Tsugaike and Happo One during the day.

At each mountain, there will be stages located at either the base station of the mountain, or en-piste. Some of the stages will be accessible to those not skiing/boarding, others will be only accessible to those on skis/boards.

At night (Wednesday, Thursday and Friday), the Main Arena will be located a short stroll from Happo village, walking distance from town and most accommodations.

Will there be food and drink to purchase?

Yes, there will be a range of food and beverage options available at all events, including vegetarian and vegan options.

Can I pay with credit card at the events?

Yes, card is accepted at all events. Après and the Main Arena will be cashless. Please be sure to bring your credit/debit cards or make sure your phone is fully charged if you’re planning to use Apple Pay or Google Pay. Don’t forget to let your bank know about your overseas travel!

Please note that some bars and restaurants in Hakuba are cash only.

What is the age limit for entry?

You must be 18+ to attend the main stage event, make sure you bring valid ID.

Japanese alcohol law states only those 20+ are allowed to buy alcohol.

ID will be checked upon entry EVERY night.

What forms of ID will be accepted?

You will need to bring a valid photo ID to be permitted into the festival. The following forms of ID will be accepted;

  • Current passport (for Australian and international attendees)
  • Current Drivers License
Where do I get my festival wristband?

You will exchange your electronic ticket for a festival wristband when you arrive in Hakuba, we will provide more information closer to the date.

Is there parking available at the festival?

There is free parking available at most ski resorts. There is no official parking available at the main stage, however street parking is available in surrounding areas.

Can I bring my own alcohol to the event?

No, all venues are fully licensed so you are not permitted to bring your own alcohol to the event. Bag searches will be conducted before entering the event and any alcohol will be confiscated.

Will there be first aid onsite?

Yes, there will be first aid on hand at all events.

When will set times be released?

The timetable will be released in the week leading up to the event.

Can I buy a festival only ticket?

Limited festival only tickets will be released via the Snow Machine website closer to the date

Where do I get my festival wristband?

You will exchange your electronic ticket for a festival wristband when you arrive in Hakuba, we will provide more information closer to the date.

Where will the festival be located?

From Tuesday to Friday, you’ll find Après stages pumping at Iwatake, Tsugaike and Happo One during the day.

At each mountain, there will be stages located at either the base station of the mountain, or en-piste. Some of the stages will be accessible to those not skiing/boarding, others will be only accessible to those on skis/boards.

At night (Wednesday, Thursday and Friday), the Main Arena will be located a short stroll from Happo village, walking distance from town and most accommodations.

Is there parking available at the festival?

There is free parking available at most ski resorts. There is no official parking available at the main stage, however street parking is available in surrounding areas.

Will there be food and drink to purchase?

Yes, there will be a range of food and beverage options available at all events, including vegetarian and vegan options.

Can I bring my own alcohol to the event?

No, all venues are fully licensed so you are not permitted to bring your own alcohol to the event. Bag searches will be conducted before entering the event and any alcohol will be confiscated.

Can I pay with credit card at the events?

Yes, card is accepted at all events. Après and the Main Arena will be cashless. Please be sure to bring your credit/debit cards or make sure your phone is fully charged if you’re planning to use Apple Pay or Google Pay. Don’t forget to let your bank know about your overseas travel!

Please note that some bars and restaurants in Hakuba are cash only.

Will there be first aid onsite?

Yes, there will be first aid on hand at all events.

What is the age limit for entry?

You must be 18+ to attend the main stage event, make sure you bring valid ID.

Japanese alcohol law states only those 20+ are allowed to buy alcohol.

ID will be checked upon entry EVERY night.

When will set times be released?

The timetable will be released in the week leading up to the event.

What forms of ID will be accepted?

You will need to bring a valid photo ID to be permitted into the festival. The following forms of ID will be accepted;

  • Current passport (for Australian and international attendees)
  • Current Drivers License